The product comes with a 12 Months Warranty
What is covered under this warranty?
1. Manufacturing defects/ Damage in the product during the time of delivery
2. Missing items during the time of delivery
3. Major defect in the hardware functioninG
What is not covered under this warranty?
1. The warranty does not cover damages due to the usage of the product beyond its intended use and wear & tear in the natural course of product usage.
2. Cuts or scratches, or damage caused by impacts or accidents
3. if it's exposed to direct sunlight Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (eg upholstered furniture will lighten over time)
4. Shifting of Furniture without properly dismantling it.
5. No warranty on Accessories – Acrylic Partition, Soft board, elastic bands etc.
6. Minor Variations arising out of hand-made workmanship.
To avail the warranty, we must be notified of any defect within 7 days of the occurrence of such defect via an image or video of the same sent to firstname.lastname@example.org
1. Any repair or replacement under this warranty is limited to the defective part or material only
2. Any replacement parts shall be sent to the address of the original purchaser
3. Components replaced under this warranty may slightly vary in color and texture to the original.
4. In case the complete product is to be replaced, the customer shall be responsible for packing the product in the original box/other strongbox (in case the original is not available) in such a way that the product can be picked up by the courier partner and no in-transit damage happens. The courier charges shall be borne by Space Stories.